Shipping policy

Shipping Policy

Made to order
Every SonnenFrau item is printed after you order it. We don't hold inventory, which means less waste — and it also means your order needs a little production time before it ships.

Production time
2–7 business days, depending on the item. Puzzles and mugs typically take longer than prints.

Shipping time
Orders are fulfilled by our print partners in the United States.
United States: 3–8 business days after production.
Canada: 5–15 business days.
United Kingdom and EU: 8–20 business days.
Rest of world: 10–30 business days.

Total delivery time = production time + shipping time. During November and December, please allow additional days.

Tracking
You'll receive a tracking number by email as soon as your order ships. If you haven't received it within 10 business days of ordering, email us at sonnenfraullc@gmail.com

Multiple items
Orders containing different product types may be produced at different facilities and arrive in separate parcels on different days. You are not charged extra for this.

Customs and import duties
International orders may be subject to customs fees or import duties charged by your country. These are not included in our prices and are the responsibility of the recipient.

Incorrect addresses
Please double-check your shipping address at checkout. Parcels returned to us due to an incorrect or incomplete address can be reshipped, but the reshipping cost is payable by the customer.

Damaged or faulty items
If your order arrives damaged or misprinted, email sonnenfraullc@gmail.com within 30 days with a photo. We'll replace it at no cost to you.

Questions? Write to sonnenfraullc@gmail.com